FAQ's
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THE NITTY GRITTY!
GENERAL
Where are you based?
Our HQ is in Ratoath, Co. Meath
Are you fully insured and a registered caterer?
Yes, we are fully insured. We also have level 6 food hygiene and health & safety training requirements. We pride ourselves on having the best standards, ensuring the best produce and food handling.
Will you use images from our event on the Cheese & Chutney social media?
Yes, unless our clients/customers explicitly ask us not to use images taken at their event we will use them across our platforms.
Do you charge VAT?
Yes, we are a limited and VAT registered company.
FOOD/PRODUCTS
Do you cater for cater for vegetarians, vegans etc?
Absolutely, just let us know your requirements when booking.
How do you deal with dietary requirements or allergies?
Please note our products are made in a kitchen that handles all main allergens. We do our best to accommodate allergies, however there is a high risk of cross contamination. Please let us know any dietary requirements or allergies when booking.
How long will my product last?
This information is included on each product page.
Can I put my product in the fridge?
Yes.
ECOMMERCE SITE
How do I place an order?
On the website please.
How many days in advance can I book online?
A whole year!
How much notice do you need for bookings?
We kindly ask for two days notice please. But we can sometimes accommodate last-minute orders so please send us and email on info@cheeseandchutney.ie and we can see what we can do.
WEDDINGS & EVENTS
Can you create bespoke grazing displays for small and large events?
Yes of course! Get in touch with your numbers, vision and budget on info@cheeseandchutney.ie
A nonrefundable 30% deposit is required to hold your date, full payment is due 10 days prior to your event. Your booking is not guaranteed unless you have paid the deposit.
DELIVERY
PLEASE READ ALL DELIVERY TERMS AND CONDITIONS BEFORE BOOKING. BY PURCHASING FROM CHEESE & CHUTNEY YOU THEREBY AGREE TO OUR DELIVERY TERMS & CONDITIONS BELOW.
How do you deliver?
Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight courier delivery and need to be hand-delivered (or collected from our HQ!).
Where do you Deliver?
We hand-deliver across Dublin, Meath and parts of Kildare. We go further afield for Weddings and larger events – get in touch on info@cheeseandchutney.ie if in doubt.
When do you Deliver?
Tuesday through to Saturday. We have 3 delivery options ;
0-10km from Ratoath, Co. Meath for €5.00
10km+ from Rataoth, Co. Meath for €10.00
Both of these options have 2 timeslots available to choose from.
If you need something delivered at a particular time, you can choose a 1 hour window delivery for €50.
We do everything we can to ensure your deliveries arrive on time, but we are not in control of external factors such as traffic, travel diversions or inaccurate ETA readings. We aim to meet delivery times but deliveries may take a little longer, or be a little earlier.
What is your policy if there is no one to receive the product?
Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food produce cannot be couriered back to HQ. Cheese and Chutney is not responsible for the product once left in a safe place or with a neighbour.
What if my purchase is a gift?
The above still applies.
THANK YOU FOR SUPPORTING MY SMALL BUSINESS X